Join MTN's Fintech Revolution: Product Analyst Partner Support

Company: MTN Zambia
Location: Lusaka, Zambia
Employment Type: Full-Time
Application Deadline: 5th December 2025

MTN Mobile Money is seeking a dynamic Product Analyst Partner Support to drive the growth of Zambia's fintech ecosystem. This role is perfect for a tech-savvy professional passionate about digital payments and partner success!

Key Responsibilities:

• ✅ Monitor API platform usage and transaction performance
• ✅ Provide first-line support to fintech partners for integration and issue resolution
• ✅ Analyze transaction data to identify trends and opportunities
• ✅ Collaborate with internal teams to enhance partner experience
• ✅ Develop and maintain partner documentation and support materials
• ✅ Generate performance reports and actionable insights
• ✅ Coordinate testing and deployment of partner solutions
• ✅ Manage partner demands through Change Management processes

Minimum Requirements:

• Bachelor's Degree in Business, IT, Data Analytics or related field
• Grade 12 Certificate with 5 credits or better
• 2-3 years in fintech operations, partner support, or data analysis
• Familiarity with API platforms and digital payment systems
• Proficiency in Excel, SQL, or BI tools
• Excellent communication and stakeholder management skills

Special Application Requirement:

In your cover letter, answer: "Which MTN Live Y'ello Value resonates most with you and why?"
(Lead with Care • Can-do with Integrity • Collaborate with Agility • Serve with Respect • Act with Inclusion)

How to Apply:

Email your application with all documents in ONE PDF to:
mailto:[email protected]

Include: CV, NRC copy, qualifications, and value-based cover letter