About Us

At Coptic Hospital we are more than just a hospital we are a hub of healing, innovation, and compassionate care. As a trusted leader in the healthcare sector, we are committed to leveraging technology to enhance patient outcomes, streamline operations, and support our dedicated clinical teams. We are currently seeking a proactive and technically skilled IT Officer to join our growing team and help drive our digital transformation.

Key Responsibilities

As an IT Officer, you will play a critical role in ensuring the smooth operation of our healthcare technology systems. Your responsibilities will include:

Providing first-line technical support to clinical and administrative staff for hardware, software, and network issues
Managing and maintaining hospital information systems (HIS), electronic medical records (EMR), and other digital health platforms
Ensuring robust cybersecurity protocols, data privacy compliance, and regular system backups
Administering user accounts, access rights, and IT asset tracking
Supporting the installation, configuration, and maintenance of servers, workstations, printers, and medical IT equipment
Monitoring system performance and proactively identifying areas for improvement
Collaborating with vendors and service providers to resolve technical issues and implement upgrades
Delivering training sessions and user guides to enhance digital literacy among staff
Participating in IT audits, risk assessments, and disaster recovery planning

Qualifications & Experience

We are looking for a candidate who combines technical proficiency with a service-oriented mindset:

Bachelor’s degree in Information Technology, Computer Science, or a related discipline
At least 2 years of hands-on experience in IT support, preferably in a healthcare or clinical environment
Strong understanding of Windows and Linux operating systems, networking, and cybersecurity best practices
Familiarity with healthcare-specific systems such as EMR, PACS, LIS, or RIS is highly desirable
Knowledge of data protection regulations and healthcare IT standards (e.g., HIPAA, HL7, ICD-10) is an advantage
Excellent troubleshooting, communication, and interpersonal skills
Ability to work under pressure, prioritize tasks, and support a 24/7 healthcare environment when needed

Membership or certification with ICTAZ (for Zambia) or equivalent professional body is a plus

How to Apply

If you are passionate about using technology to improve lives and thrive in a fast-paced healthcare setting, we’d love to hear from you. Please submit your Cover Letter and detailed CV to mailto:[email protected] with the subject line: Application – IT Officer

Only shortlisted candidates will be contacted. Coptic Hospital is an equal opportunity employer and encourages applications from all qualified individuals.

To apply for this job email your details to mailto:[email protected]

I.T Officer

About Us

Key Responsibilities

Qualifications & Experience

Job Ally

Interviews

About the Role

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