Claims Manager

Lusaka, Zambia

We Are Hiring

Position: Claims Manager

Klapton Insurance Zambia (KIZ) is seeking an experienced and dedicated Claims Manager to lead our claims function and strengthen the delivery of efficient, professional, and customer-focused claims service.

If you are a results-driven insurance professional with a passion for service excellence, this opportunity is for you.

As the Claims Manager, you will be responsible for:

• Managing the full claims lifecycle, from registration to final settlement
• Allocating accurate reserves for all registered claims
• Guiding clients and claimants throughout the claims process
• Engaging service providers to ensure timely and fair claim outcomes (Motor & Non-Motor)
• Providing clear, professional, and timely feedback to clients and third parties
• Demonstrating empathy and professionalism in all client interactions
• Preparing management and operational claims reports
• Upholding strong claims governance and service standards

Requirements

• Minimum Degree in Insurance or any other related field
• Minimum 5 years experience
• Strong communication skills including oral, written
• Customer-centric and empathetic towards needs of the client
• Very detail-oriented and analytical mindset
• Underwriting background is an added advantage
• Able to drive and has a valid driver’s license
• Decisive and solution-oriented mindset

Send application & CVs to

• mailto:[email protected]
• kiz.co.zm/careers

Closing date:

28th November, 2025