Lusaka, Zambia

BRANCH OPERATIONS OFFICER – CONTROLS (L5)

The EFC Zambia Board and Management have placed great emphasis on Talent Management and Succession planning as a driver for sustainable business performance, to position EFC as the pre-eminent microfinance institution in Zambia. In line with this commitment, we are pleased to announce an exciting career development opportunity under our Head Office as Branch Operations Officer – Controls.

KEY RESPONSIBILITIES

1. KYC & Customer Onboarding Controls

Verify KYC and account opening documentation against company and regulatory standards.
Monitor AML/CFT controls and escalate suspicious activities to the Risk Department.

2. Control Monitoring & Compliance

Monitor daily operational activities for compliance with policies and regulations.
Review and reconcile branch operational accounts.
Ensure timely follow-up and resolution of outstanding items.
Conduct spot checks in high-risk areas (cash, vault, KYC records).
Visit all local branches monthly and upcountry branches quarterly.

3. Policy & Procedure Implementation

Ensure staff understand and comply with operational policies and controls.
Assist in updating procedures in line with regulatory changes and best practices.
Train and guide staff on compliance, control standards, and risk awareness.

4. Risk Identification & Mitigation

Identify control gaps and operational risks and recommend corrective actions.
Escalate significant control breaches promptly to management.
Support implementation of risk mitigation measures and operational efficiency improvements.

5. Audit Support & Reporting

Coordinate with internal and external auditors during reviews.
Track and ensure closure of audit and inspection findings.
Prepare and submit timely reports on reconciliations, control breaches, and compliance status.

KEY REQUIREMENTS

University degree in Business, Finance, or related field.
Minimum 2 years’ experience in financial services operations.
Strong knowledge of reconciliations (suspense, NFS, bill payments, advanced accounts) and branch control processes.
Good knowledge of computer systems and accounting/database software.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and interpersonal skills in a cross-cultural environment.
Detail-oriented, with strong time management and ability to work under pressure.

if you are a suitably qualified candidate seeking an opportunity to further develop your career, please submit your application letter, detailed CV, certified copies of your qualifications, and any other supporting documents by 16:00 hours on 5th December 2025. Applications may be sent via email to mailto:[email protected] or addressed to:

The Head Human Resources and Administration
Entrepreneurs Financial Centre
Pangea Office Park Arcades
2nd Floor Unit 11, Great East Road
P. O. Box RW 51269
Lusaka

Important Notice

All applications should be clearly labeled in print, with the title of the role being applied for.

Branch Operations Officer – Controls (L5)